At the end of July, Hilton Worldwide will begin implementing a mandatory fee for customers who cancel their reservations outside of the 48-hour window before stays, joining Marriott International in the practice. Hotel companies believe that these policies will open up room availability in heavy-traffic locations such as Los Angeles and New York City.
“Last-minute cancellations in particular have prevented rooms from being made available to our guests,” said a spokesperson for Hilton Worldwide in a statement.
To read more on this story, go to The New York Times.