23-year-old Ryanair passenger Nathalie Allport-Grantham, who suffers from Ehlers-Danlos syndrome postural orthostatic tachycardia syndrome, was initially allegedly refused assistance boarding a Ryanair flight departing from London Stansted Airport (STN) because the employees responsible for providing assistance did not believe that she looked disabled. Allport-Grantham claims to have reserved the necessary assistance ahead of time, and was eventually provided reluctant assistance. A Ryanair spokesperson claimed that the airline is in contact with Allport-Grantham in order to help resolve the issue.
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