Qatar Airways remains the airline, according to AirHelp‘s annual rating of global airlines and airports.
The world’s largest organization for air passenger rights rated more than 70 airlines on on-time performance, service quality and claim processing, with each accounting for one-third of the overall score.
MORE Airlines & Airports
Receiving an overall score of 8.23, Qatar Airways overcame stiff competition from American Airlines, Aeromexico, SAS Scandinavian Airlines, Qantas and LATAM Airlines, which each earned scores above 8.0 to round out the top six for 2019.
WestJet, Luxair, Austrian Airlines and Emirates also made the top 10. Meanwhile, Delta Air Lines were among the top-rated American carriers, finishing 16th and 17th, respectively.
“The 2019 AirHelp Score proves that airlines with higher passenger satisfaction provide more than consistent punctuality. Our study shows that airlines that put passengers first and hold themselves accountable by executing the rightfully owed compensation claims quickly and without hassle earn customers’ trust in this highly competitive market,” said AirHelp CEO and co-founder Henrik Zillmer in a statement.
World’s Top Airports
Hamad International Airport in Doha, Qatar and Tokyo’s Haneda Airport were named the world’s best airports, tying with overall AirHelp scores of 8.39.
AirHelp rated more than 130 airports on on-time performance, service quality and food and shops, with on-time performance accounting for 60 percent of the overall score.
Athens International Airport, Brazil’s Afonso Pena International Airport and Gdansk Lech Walesa Airport in Poland also made the top five, followed by Russia’s Sheremetyevo International Airport, Singapore’s Changi Airport, India’s Rajiv Gandhi International Airport, Spain’s Tenerife North Airport and Brazil’s Viracopos/Campinas International Airport.
Hartsfield-Jackson Atlanta International Airport was the highest-rated U.S. airport, according to AirHelp, ranking 34th overall with an overall score of 7.89. Houston’s George Bush Intercontinental Airport (36th), Seattle-Tacoma International Airport (40th), Las Vegas’ McCarran International Airport (41st) and Cincinnati/Northern Kentucky International Airport (47th) also cracked the top 50 worldwide.
Portugal’s Lisbon Portela Airport ranked last among the 132 airports that AirHelp analyzed with an overall score of 5.77 and just 4.7 for on-time performance.
