Browsing: Travel Insight

Ryan Seacrest’s ex, Shana Wall, sues American Airlines over sustaining injuries after drinking beverage with “broken plastic.” The former ‘Amazing Race’ contestant’s attorney, John Bailly, filed the documents on behalf of Wall on August 12. Wall alleges in the documents that American Airlines “had a duty to provide beverages and food that was uncontaminated and fit for consumption.”  The incident happened on Wall’s flight from John F. Kennedy International Airport to Rome on May 1. Because of this, Wall was seriously hurt after swallowing shards of plastic.  Wall added that American Airlines  “served a drink in a glass containing broken…

An American Airlines flight made an emergency landing after a passenger spotted lice crawling on a woman’s hair. The Los Angeles to New York flight happened on June 15. The incident was then shared on TikTok by Ethan Judelson. In the video, Judelson explained that there was no explanation from the staff as to what happened.  Emergency Landing Judelson said that a woman rushed to the front of the plane when it made an emergency landing in Phoenix. “I look around, no one’s on the ground, no one’s freaking out. I’m like, it can’t be that dire,” he said in…

Delta canceled thousands of flights after a CrowdStrike update caused an IT outage. According to Delta Air Lines CEO Ed Bastian, the five-day meltdown cost the airline $500 million. Bastian said, “They haven’t offered us anything. Free consulting advice to help us.” In an interview, Bastian said the loss was “not just the lost revenue, but the tens of millions of dollars per day in compensation and hotels.” As to whether or not Delta is going to sue CrowdStrike for what happened, Bastian responded,  “We have no choice.” He added, “We’re not looking to wipe them [CrowdStrike] out, but we’re…

An American Airlines passenger was arrested after trying to open plane doors mid-flight. According to the US Attorney’s Office for the District of Utah, 26-year-old Eric Nicholas Gapco of Delanco, New Jersey, also intimidated and assaulted flight attendants on July 18.  Gapco was aboard the American Airlines Flight 2101 flying from Seattle to Dallas.  Because of the incident, the flight was diverted to Salt Lake City International Airport. The US Attorney’s Office wrote, “Gapco failed to follow instructions to remain in his seat, propositioned a flight attendant for sex, was repeatedly loud, vaped, bothered other passengers, locked himself in the…

United Airlines is looking to implement stricter measures that will prevent flight attendants from abusing the airline’s sick leave policy. The new sick policy says that flight attendants that will call out sick on Fridays, Saturdays, and Sundays will have to show a doctor’s note.  However, this new sick leave policy is being reviewed by the Department of Labor. In a statement on Thursday, the Labor Department said, “Through numerous recent inquiries from workers, the Wage and Hour Division has become aware of a possible change in United Airlines’ leave policies.” It added,  “We will be working with the airline…

The Department of Transportation is investigating Delta Air Lines’ poor response during last week’s tech outage.  Transportation Secretary Pete Buttigieg announced on Tuesday that the DOT is looking closely at whether Delta’s treatment of their passengers violated federal rules. The agency is also looking closely at the airline’s compliance with offering prompt refunds for passengers who experienced significantly delayed or canceled flights.  Tech Outage Disrupts Airlines Because of the tech outage, Delta asked its employees to pull extra duty, with its IT staff  working around the clock. The meltdown was caused Crowdstrike’s update late last week. The bug affected different businesses…

After over 50 years, Southwest Airlines declares the end of its open seating policy. Instead of its open seating policy, the airline will start having assigned seats and premium extended legroom options. The airline discovered that their passengers prefer having assigned premium seating. Based on their study, 80% of its customers and 90% of potential customers would like to have assigned seats.  According to the airline’s CEO, Bob Jordan, “Our implementation of assigned and premium seating is part of an ongoing and comprehensive upgrade to the Customer Experience, one that research shows Customers overwhelmingly prefer.”  This move wasn’t exactly a…

The Microsoft outage on Friday resulted in thousands of delayed or canceled flights across the country. According to the cybersecurity company CrowdStrike, an update on its software disrupted US airlines’ scheduling and other functions by affecting Microsoft’s Windows Operating System.   Microsoft Outage The US airline industry relies on overlapping systems, including technologies responsible for flight control in the cockpit and the tracking software used by the Federal Aviation Administration control towers.  While the FAA and airports didn’t report outages in their systems, and airlines didn’t have problems with their flight control, all these systems work together to ensure that planes…

Southwest Airlines confirmed incidents wherein soda cans burst due to the intense summer heat. Airline officials said that they are aware of soda cans rupturing while being opened. This resulted in both onboard messes and injuries among employees.  This summer, around 20 employees were injured, including one that resulted in stitches. Southwest says that this also happened last year. However, there have been more incidents this year than last summer.  The airline is already taking necessary steps to address the issue. Chris Perry, the airline spokesperson said “We’ve developed a mitigation plan to address it.” Storage of Soda Cans It’s…

Delta Air Lines is investigating spoiled food that was served during an international flight. The incident happened early Wednesday, July 3, on a Detroit to Amsterdam flight with 277 passengers.   The flight was then diverted to New York upon the advice of medical experts after crew members learned some economy passengers had been served spoiled food. CBS shared photos of the alleged spoiled food, but Delta didn’t confirm the authenticity of the photos. The airline said that it is investigating what went wrong.  Delta spokesperson Anthony Black said that the airline hasn’t determined the exact number of people who consumed…