It looks like iSolve, American Airlines’ new software for compensating passengers in-flight for onboard inconveniences, is causing flight attendants to be a little too generous with compensation. At least according to AA management.
Six months into the iSolve program, management has issued a memo to flight attendants restricting the types of incidents that warrant compensation. According to the new rules, passengers won’t be compensated for:
- problems with Wi-Fi or power ports (trouble with the inflight entertainment system are still eligible)
- a shortage of inflight food for purchase in economy (premium cabin pax are still eligible)
- non-rev (AA employees and their guests) who have problems with their seat or tray table
- cancelled or delayed flights (compensation will be handled by customer service agents)
- temperatures that are too hot or too cold
To read more on this story, go to airlines-reining-in-on-the-spot.html” rel=”nofollow”>Chicago Business Journal.
H/T View From the Wing
