Passengers of British Airways flight 2036 experienced a two-day travel nightmare that would make any traveler cringe.
British Airways flight 2036 was meant to leave Orlando for Gatwick Airport on Thursday, November 1st when mechanical issues with the plane canceled the flight and required all the passengers to be put in hotels near the airport.
The following day, passengers were diverted to airlines/free-high-speed-wi-fi-debuts-in-new-york-airports.html” target=”_self” rel=”nofollow”>John F. Kennedy Airport in New York but were once again stranded, and this time, many had to sleep on the airport floor. Only a few travelers were given rooms according to NBC New York, due in part to the New York City marathon taking place at the time, limiting the number of hotel rooms available.
@British_Airways This isn’t even half of it pic.twitter.com/9T1Puu0laN
— Jenny Collom (@Jenflitch) November 3, 2018
Pictures show travelers – including children – sleeping on the floor of the terminal for over five and a half hours.
Passenger John Chapman posted a picture of his seven-year-old daughter, a cancer survivor, sleeping on the floor of Terminal 7 in JFK. Another parent, Casey Wilson, added: “Imagine having a little daughter spending their birthday in a terminal, sat on a rock hard floor and not knowing when they’re going to eat, sleep or have a safe place to stay.”
@British_Airways 7 year old cancer survivor , sleeping on the floor at terminal 7 JFK . Thanks for nothing pic.twitter.com/zcbOj3pfed
— John Chapman (@john117chappers) November 3, 2018
British Airways sent a plane on Saturday for the passengers.
The airline told Express.co.uk: “Our aircraft diverted to New York on Saturday morning as a precaution, following a minor technical issue. We are sorry to our customers for the delay to their travel plans.”
Furious British Airways passengers endure three-day “flight from hell” https://t.co/OunoY6F5lF pic.twitter.com/VNwVwXRnhM
— Daily Mirror (@DailyMirror) November 4, 2018
“We sent a relief aircraft out to New York on Saturday morning to get customers back to London Gatwick as quickly as possible. Our teams on the ground cared for customers, booked hotel rooms, blocked off our first class lounge and offered meal vouchers.”
“The safety of our customers and crew is always our priority.”
This most recent mishap with British Airways follows a airlines/british-airways-reveals-data-breach-involves-additional-185000-travelers.html” target=”_self” rel=”nofollow”>data breach that has impacted 429,000 accounts.
