When serviceman Dave Harris collected his luggage in Colorado Springs on Friday, after a six month deployment in the Middle East, he noticed a foul smell.
When he opened the bag to find the source, he found that his belongings were all wet. When he returned to baggage claim, the agent “put her hand over her nose” and insisted that he take it out of the office because of the stench.
Then she confirmed that it was a “lavatory leak” that soaked all of Harris’ belongings. Harris explained that his “whole life for six months” was in his checked bag, including his uniform, gifts for his family and a service flag.
The agent handed him a pair of gloves, some large plastic bags and told him to file a claim online and a response would come in 8 to 10 weeks.
The friends who came to pick him up from the airport documented the incident and took his complaint to social media:
Still here @united… cleaning up your 💩 ( if you’re just tuning in… #veteran comes home from deployment to luggage covered in “lavatory leak” and @united does nothing… obviously. Leaves him to deal with the mess himself) #WelcomeHome pic.twitter.com/WbQGFgyTCq
— Moriah Riona (@MoriahRiona) October 6, 2018
Welp @united dishes up another case study in how NOT to treat your customers. Veteran returns from deployment to suitcase covered in human feces… pic.twitter.com/m28FA4gQ1A
— Moriah Riona (@MoriahRiona) October 6, 2018
If you’ve ever thought you had a 💩 day… I’ve definitely got you beat: Here is the my full recount of how @united treated this #veteran returning home from 6 month deployment >> https://t.co/NQK5VDK1JT #BREAKING pic.twitter.com/E9pfwk0fzM
— Moriah Riona (@MoriahRiona) October 6, 2018
After the incident, United released this statement:
We have been in touch with the customer to apologize and compensate him for the damage to his bags. We are also looking into this situation to further understand what happened.
Source: The Denver Channel, Image Source: Twitter
