Carnival Cruise Line is being praised after helping out a newlywed couple who was robbed of their possessions, passports, money and wedding gifts in Miami ahead of their honeymoon last week.
Carnival’s Brand Ambassador John Heald shared a photo of the smiling couple in a Facebook post Sunday, explaining that the cruise line would be treating them to a complimentary steakhouse dinner.
“They got married on Friday in Miami. Friday night they were robbed of their possessions, passports, money and wedding gifts. Here they are on the ship trying to forget and enjoy their honeymoon,” wrote Heald. “Tonight they will be at the Steakhouse wearing the same clothes you see here. I hope people think there may just be another side to the story when they seem dressed this way on an elegant night. The meal is compliments of us.”
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As of Tuesday morning, Heald’s Facebook post has been shared more than 50 times and garnered over 500 comments, many commending the cruise line for the kind gesture and offering their own assistance and well wishes for the couple.
“I’m sorry some people in my hometown can be so cruel,” one user wrote. “Thankfully you John Heald and CCL will make this the very best week despite the robbery. Enjoy the steakhouse and your honeymoon on your cruise.”
“I’m glad that Carnival stepped up and helped these people, Carnival did the right thing, I don’t even know these people but I will say thank you, John, for helping them, and congratulations to the honeymooners,” wrote another.
In a lengthy comment of her own, the bride thanked uplifting commenters, Heald and Carnival for helping to make the best of a bad situation.
“I’m in tears reading all the comments here and the comments on John’s other post. So happy to be onboard now (doing back to back as planned until October 20th). YOU all are amazing and you’re touching our heart deeply!!!!!!” she wrote.
“CARNIVAL IS JUST THE BEST and this just once again shows why I loved Carnival from the very beginning years ago. It’s Sandro’s first and he is also thrilled by all this. We feel like part of the Carnival Family.”
She added that the cruise line also provided them with a voucher so they could contact their families back home to begin sorting everything out.
