The Scenic Group will temporarily suspend all European river cruise operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands until April 30, as part of its ongoing response to the coronavirus-outbreak” target=”_self” rel=”nofollow noopener noreferrer”>COVID-19 pandemic.
Southeast Asia river cruises are suspended for the remainder of the season, which ends mid-May.
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“With the news of increasing COVID-19 cases in countries around the world, the health and safety of guests and crew is our primary focus,” said Jayne O’Brien, managing director of Scenic Group USA. “We will continue to ensure they come first and foremost in all our decisions.”
For guests whose departures are within this suspension period, the Scenic Group is offering a future travel credit valued at 125 percent of the booking, or a refund of the amount paid. Those who choose credits have up to 24 months to travel on a Scenic Group river cruise. All change fees have been waived.
The Scenic Group is also committed to protecting travel advisor commissions on bookings for canceled cruises that have been paid in full and for the total amount of the credits – whether the guest takes a refund or future travel.
Full details of the cancellation policy are outlined coronavirus-update” target=”_blank” rel=”nofollow noopener noreferrer”>here for Scenic and here for Emerald.
