Airberlin’s loyalty program, Topbonus, recently sent an e-mail to members letting them know that they won’t be able to earn or redeem miles (even through spend on the Airberlin credit card), but that there miles are still there — for now:
…despite the insolvency proceedings you will not lose any of your miles at all. We will reopen the mileage credits in the programme as soon as we have found a viable way of being able to offer redemption options to you again.
…As collecting and redeeming presuppose each other, we can only reopen mileage credits as soon as we can also offer you options of redeeming them.
No alternative means of redemptions were proposed. The e-mail ends by asking frequent fliers not to sue until after insolvency proceedings:
As long as the insolvency proceedings have not been opened, which is expected to start at the beginning of November 2017, we kindly ask you to refrain from making any claims.
To read more on this story, and to see the e-mail in its entirety, go to Travel Codex.
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