CEO Ed Bastian sent an email to customers on Wednesday morning about the ways Delta is giving them more control and making travel easier ahead of the busy holiday season.
This holiday season is all about reconnecting, with many of us looking forward to finally seeing friends and family after months apart.
While you plan your travels, our team has been hard at work preparing for the busy days ahead.
As we approach the holidays, the Delta team is committed to:
If you plan to fly internationally, we’re working to remove the guesswork from health requirements for upcoming trips. For many destinations, you can now use Delta FlyReady SM to directly upload and verify your proof of vaccination and negative COVID-19 test result for an easier check-in. Depending on your destination, you may still need to bring required forms – more information is available here to help ensure a seamless experience.
If you need assistance, the ‘Message Us’ feature is available through our app on an iOS device or online. You can text or chat with a specialist on the go, who may be one of 1,500 new additions to our Reservations & Care team. By the end of the year, we will have 2,100 new specialists hired and in place to serve you.
Delta teams have been working hard to ensure you experience easy, convenient and efficient travel during the holidays. Our new reservations specialists are among the 8,000 new employees we’ve hired and trained this year across our operation, including pilots, flight attendants, mechanics, customer service agents, and more. They’re ready to provide the world-class service and reliability that you have come to expect from Delta every time you travel.
An updated slate of digital tools is also in place to make your journey simpler than ever. Look for an all-new ‘Today’ mode experience in the Fly Delta app that makes it easier for you to find key information during your day of travel, including boarding information, upgrade status, baggage location, and key self-service resources. If your plans change, we want you always to have the ability to make changes to your travel plans quickly and conveniently. You can use the app or visit delta.com/help for access to tools that will address your travel needs.
As you reconnect with loved ones all over the world this season, we look forward to showing you the care and dedication that sets us apart.
As the U.S. reopens to fully vaccinated international travelers, we are proud to reunite families and friends who have been kept apart for the past 20 months.
If you’re planning trips next summer, you will have more options when traveling to Europe with more routes, premium seats and destinations. Every Delta flight between the U.S. and Europe will have Delta Premium Select for the first time, available for easy upgrades with miles or cash.
And you can get into the holiday spirit with a fresh selection of Delta Studio® in-flight entertainment, including hit movies and shows, playlists curated by Spotify and a new collection of well-being content from Peloton.
All 75,000 of us at Delta are committed to delivering you world-class service this fall and holiday season. We’re here for you no matter the occasion.
Thank you for your business and loyalty.
Sincerely,
Ed Bastian
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