As circulation of viral video has increased in recent years, American Airlines has begun requiring all flight attendants and company employees who work with the public to undergo training in how to effectively de-escalate tense situations with customers – training that will go to approximately 65,000 employees. The training was reportedly initiated last summer, and is planned to proceed for the next few months.
To read more on this story, go to LA Times.
[Photo: Shutterstock]
With backyard entertaining, holiday festivities, and family gatherings in full swing.
San Francisco International Airport (SFO) is planning to introduce a VIP terminal for affluent travelers.…
Delta Air Lines said Friday that airfares are likely to remain elevated despite falling jet…
After the collapse of Spirit Airlines, JetBlue Airways has emerged as the top carrier at…
Summer travel can be amazing, but it is also the season when small mistakes can…