Hilton recently tightened its current cancellation party, announcing that Hilton guests would soon have 48 to 72 hours (depending on the market) to cancel without a penalty.
Now, they may be considering even stricter cancellation policies in the future. Recently, during a call with investment analysts, Hilton CEO Christopher Nassetta announced that “new rate structures” are coming to Hilton. Some may include a 7-day cancellation policy — with extra charges for more flexibility:
From Skift:
Expect Hilton to debut new rate structures that enable more flexible cancellation policies. “We have been testing some other things,” Nassetta noted. “Hopefully sometime in the second half of the year we will layer incremental opportunities on top of that that will start to bifurcate … creating fully flexible and semi-flexible pricing structures that would require a cancellation within seven days.”
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