Robots Deliver Coffee and Hospitality in Las Vegas

Fetch and Jett at Vdara Suite Hotel & Spa at Las Vegas

On “The Jet Set,” we’ve discussed the idea of deploying robots to provide guest services at hotels. In the end, the robots didn’t leave us feeling very warm and fuzzy, something you need at least a little of when you check into a hotel for some relaxation.

Now may be a good time to revisit the idea. Vdara Suite Hotel & Spa in Las Vegas has given their new robots, Fetch and Jett, a soft touch which may be just the thing to smooth their way to enthusiastic guest acceptance.

More details from Vdara:

Robots, Fetch and Jett, are happy to deliver snacks and such directly to guests as they relax in their suites.

“Fetch and Jett are a fun and convenient addition to our team at Vdara. Guests enjoy the novelty of having their morning coffee and other items delivered by a robot, which frees up time for the rest of our staff to focus their energy on requests that require a higher level of service,” said Vdara General Manager Mary Giuliano. “We’re committed to creating special experiences for each guest, and I’m certain this will be a memorable one.”

The new robots make it possible for Vdara staff to provide an even higher level of service.

Designed and built by robot developer Savioke, Fetch and Jett are fully autonomous indoor delivery robots that use advanced technology to seamlessly navigate around people and objects. The robots can prioritize multiple requests and wirelessly communicate with the hotel’s systems – even operating the elevators autonomously. Upon receiving a request, a hotel employee will load items into the robot’s compartment before inputting the guest’s room number and hitting the “GO” button. Its secure, tamper-proof lid prevent items from being removed until the robot reaches its destination.

Fetch and Jett will call a guest’s room when they arrive and once the door opens, their lids will automatically unlock for guests to retrieve their snacks and travel kits. After removing their items, Fetch and Jett will ask the guest for feedback on their service before traveling back to their docking stations – typically taking less than five minutes to complete a delivery.

As a hat-tip to the property’s dog-friendly policy, Fetch and Jett’s exterior resembles the coats of different canine breeds. The helpful (and housebroken) robots provide a fun and refined experience for guests at the hotel and spa.

More about Vdara: Vdara Hotel & Spa is an internationally inspired all-suite hotel and spa designed for those who love the excitement of Las Vegas but prefer to enjoy it in an exclusive, non-gaming, smoke-free setting. The holistic spa, luxurious pool, intimate meeting space, sophisticated lobby bar and casual eatery and marketplace at Market Café create a warm and inviting environment. Located between ARIA Resort & Casino and Bellagio, Vdara offers access to all of the city’s best entertainment, gaming, shopping, dining and nightlife, while providing a retreat from it all.