AA Passenger Pushes Reclined Seat in Protest

A woman who recently flew on American Airlines is calling out the company for not properly reacting to another passenger who repeatedly punched the back of a seat that she had reclined.

Meanwhile, the video she tweeted of the incident set off on Twitter the age-old jetiquette debate about reclining your seat.

Wendi Williams said that on Jan. 31, she took a flight on American Airlines subsidiary American Eagle from New Orleans to Charlotte, North Carolina. That mean’s she’s probably on a 50-70 seat plane. During the trip, when she first reclined her seat the man behind her asked that she wait to do so until he was done eating.

She accommodated the man and then reclined the seat after he was done, according to a Fox News story. So for a minute, things were civil. Then, it happened. She said the man reacted to her recline by repeatedly punching the back of her seat, which she captured on video.

As a crewmember, when I flew for Virgin America we had this issue. Row 26 didn’t recline, we always apologized to the passengers seated there. Although, in Virgin’s defense, those seats weren’t bookable in advance. That row was blocked for use at the airport to ensure families, friends, etc. sat together. But of course they were always told the seats didn’t recline.

The man repeatedly punched and pushed the back of her seat in protest of her reclining the seat and making his space even smaller. However, she never brought her seat back up and instead recorded the incident.

After posting it on Twitter and starting the age-old “recline or not to recline” conversation she added that the flight attendants actually offered the man a free drink (I assume before the pushing?) because of the lack of space; something I did all the time at Virgin. It helped in “service recovery” for passengers in those seats. When Wendi started recording the incident a flight attendant supposedly informed her that it was against airline rules to record video (each airline has a different rule/regulation for this). Then Wendi said:

“I was contacted via phone by American [Airlines,] they apologized but really didn’t accept any responsibility for the flight attendant’s actions,” she charged. “I will be calling the FBI to press charges against the ‘man’ who mistook me for a punching bag. Anyone who doesn’t like it, I don’t care!”