Aviation Study Finds Airline Passengers Oppose In-Flight Calls

A new study of aviation trends revealed the majority of travelers in the United States oppose mobile phone calls on flights.

According to a Nielsen survey commissioned by Turkish Airlines, an astonishing 89 percent of American travelers believe the use of cell phones onboard planes to make calls would create a nuisance.

The study also found that U.S. travelers believe cleanliness of the cabin and lavatory is the most important in-flight factor, with friendly staff, wider seats and quality food among the other valued amenities.

“We strive to provide our passengers with the best travel experience and hospitality to make their journeys memorable,” Turkish Airlines chairman M. Ilker Ayci said in a statement. “For this reason, we continue to analyze the latest trends and innovations in the civil aviation industry. The results of the U.S. Aviation Trends survey show once again that as a global leader in civil aviation Turkish Airlines is, in essence, competing with itself as it continues to upgrade the quality of its already unparalleled services to an even higher level.”

The U.S. Aviation Trends 2017 Report also examined the booking behavior of American travelers, which revealed most passengers prefer non-stop flights, airlines they are most familiar with due to previous experience and uncomplicated delivery service for lost luggage.

As for pre-flight preferences, respondents stated they value timely information about delays, free charging stations and comfortable chairs the most. Online check-in options were also a point of emphasis for travelers.