British Airways revealed Thursday that a data breach was reported on the carrier’s website and mobile app.
According to CNBC.com, the English airline has launched a formal investigation after an estimated 380,000 card payments were compromised by the breach.
Officials from British Airways told CNBC the data breach occurred between August 21 and September 5, but the problem has since been resolved. The carrier said no passport or travel details were stolen.
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“We are deeply sorry for the disruption that this criminal activity has caused,” British Airways CEO Alex Cruz said in a statement to CNBC. “We take the protection of our customers’ data very seriously.”
The airline has reached out to customers impacted by the breach and requested those who think their information could have been compromised to contact their banks or credit card providers.
Officials said the police were notified about the breach and more information on the case will be revealed as the investigation continues.
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