Delta to Give More Customers Option to Pick Meals Before They Fly

WHY IT RATES: For travel agents and advisors booking travel for clients in Delta’s first-class section, the new meal options only add to the luxury of the adventure.—Donald Wood, Breaking News Senior Writer

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Delta customers traveling in the First Class cabin will soon have the option to choose their meal days in advance through the airline‘s popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered.

Beginning this week, pre-select will expand to include mainline First Class flights where meals are offered — including domestic First Class routes and select flights between the U.S. and Canada, the Caribbean and Latin America — bringing the number of daily flights eligible for pre-select from 200 to more than 1,000.

“Our customers tell us they love the peace of mind that the pre-select program provides heading into a flight because it ensures their first meal choice will be available on board,” said Lisa Bauer, Delta’s Vice President – On-Board Services. “It also streamlines the process for our flight attendants, giving them more meaningful time to spend with customers.”

Delta’s pre-select meal program is the latest of many innovative customer solutions that the airline has invested in to transform the travel experience. The program leverages technology developed in-house to navigate a complex catering operation and deliver a seamless experience for customers. In addition, pre-select helps the airline better understand customer preferences, which informs future culinary offerings.

Customers confirmed in the First Class cabin in eligible pre-select markets will see an email from Delta three days prior to their flight asking them to pick their first choice airlines/delta-improves-menu-options.html” target=”_self” rel=”nofollow”>meal. All that’s needed to participate is a valid email address, listed in the customer’s SkyMiles account or in their passenger record.

For more information, reach out to your local travel agent.

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SOURCE: Delta Air Lines press release.

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