How An Argument Over A Carry-On Resulted in A $10K Nightmare

Well, this is a doozy of a story. Posted in the Air Canada forum yesterday evening, it involves overhead luggage, an “altercation” between a dad and a flight attendant and a bunch of train trips around Rome.

It starts,

“I am writing to file a formal complaint for the rude and unprofessional way that I was treated on Air Canada Flight 893 from Rome to Montreal. I was traveling with my two daughters (ages 10 and 12). We boarded our flight with carry-on bags. My daughters walked on the plane in front of me with their carry-ons, and I was behind them with my carry-on and my backpack and some shopping bags.

I moved into my seat to let other passengers pass. My 12 year old daughter lifted her bag up with no problem, but a flight attendant came up to her and told her in a very rude and abrupt manner that her bag was in the overhead bin incorrectly. When my daughter was struggling rotating the bag, the flight attendant switched it for her.

At that point I saw my younger daughter struggling trying to hoist her bag into the overhead (again, I was not close to them, I had two people and a bunch of bags between us) and I asked if the flight attendant could help her too. She replied, “NO I CAN’T. THAT IS NOT MY JOB. IT IS YOUR JOB TO HELP YOUR KIDS.”

The trip devolves catastrophically from there.

Should Air Canada Pay $10,000 for an “extremely expensive” fiasco? Was the dad in the wrong? Could the flight attendants have been more understanding? Are we getting the whole story?

Check out his story in the forum and join the FlyerTalk on the topic.

[Image Source: Wikimedia Commons]

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